Legal
CIOTA (hereinafter referred to as ‘CIOTA’) hereby stipulates the following terms and conditions for the use of the online shopping ‘CIOTA ONLINE SHOP’ (hereinafter referred to as ‘the Site’) operated by CIOTA. By using the Site (hereinafter referred to as ‘you’), you fully agree to the following terms and conditions.
1. Terms and Conditions of Use
These Terms and Conditions apply to all customers, including members, in relation to the use of the Website.
2. Use of the Website
Customers shall use the Website in accordance with these Terms and Conditions, laws, regulations, rules, notices and other rules and regulations stipulated separately by the Company.
3. About members
A ‘member’ is defined as a person who has accepted the Terms and Conditions, applied for membership registration in accordance with the procedures specified by the Company and has been approved by the Company.
4. Handling of customer information (personal information)
The Site shall manage customer information (hereinafter referred to as ‘personal information’) thoroughly and shall manage and operate the Site in accordance with the following policies.
4-1. Purpose and scope of use of personal information
When registering as a member or ordering products, the customer's name, e-mail address, password, postcode, address, telephone number, date of birth and gender are registered with the consent of the customer. Registered personal information shall not be used for any other purpose, except for payment, delivery, provision of product information, reference to shop and product composition, customer enquiries and site operation, which are necessary for the use of the site's services, or in cases where the customer has given prior consent.
4-2. Disclosure, correction and suspension of use of personal information
If a customer wishes to check or correct his or her personal information entrusted to the Company, only the customer himself or herself can view or correct the information on My Page on the Website. My Page can be accessed after logging in with your registered email address and password. In addition, customers can stop using or dispose of their personal information entrusted to us by making their own request to the Company.
4-3. Protection of personal information
The personal information registered by customers on this website is managed and protected under a thorough system system. Access to personal information is restricted to only those who need it for business purposes by setting access rights on the system. In addition, when registering as a member, registering for the newsletter, placing an order or entering a credit card number, the information is encrypted using TLS/SSL technology to prevent it from being intercepted or interfered with, thereby enhancing security.
PC browsers and smartphones that support TLS/SSL functions are required to use this website.
The website does not store any information relating to your credit card.
4-4. Disclosure of information to third parties
This website will not provide or disclose personal information to third parties without the consent of the customer, except where required by law.
4-5. Cookies
Advertisements distributed by third parties may appear on this website, and in relation to this, such third parties may acquire and use cookie information, etc. of customers who visit this website. Cookie information, etc. acquired by the third party will be handled in accordance with the privacy policy of the third party. Customers can access the opt-out page on the third party's website to stop the third party from using cookie information, etc. for the delivery of advertisements. Cookies are a mechanism that stores the usage history, input content and other information sent and received between the browser and the server as a file on the customer's computer when using a webpage. The next time you access the same page, the page operator can use the cookie information to change the display for each customer. If you have set your browser to allow cookies to be sent and received, the website can retrieve cookies from your browser. Note that your browser will only transmit cookies sent and received by the website's server to protect your privacy. You can choose to set your browser to allow all cookies, reject all cookies or notify the user when a cookie is received. The method of setting depends on the browser. Please refer to the ‘Help’ menu of your browser for information on how to set up your browser in relation to cookies. Please note that if you select a setting that rejects all cookies, you may not be able to use services that require authentication, or you may experience other restrictions when using various services on the Internet.
4-6. Disclaimer and other information
In the unlikely event that, despite the information management system and security measures of this website, a customer or third party suffers damage as a result of an unjustified act by a hacker or other such party, this website cannot be held responsible for the damage. Please be aware of this beforehand.
4-7. Customer management responsibility
Access to the Website by means of a registered e-mail address and password is regarded as a valid declaration of intent by the customer himself/herself, and the customer is responsible for all payments, etc. resulting from this.
5.Cancellation of eligibility to use the service
If a customer falls under any of the following categories, the customer's entitlement to use the service may be cancelled.
If the customer makes a false declaration on the Website.
Non-payment of charges (refusal to receive goods by cash-on-delivery or return of goods due to long-term absence).
When there is a one-sided return for the customer's convenience (e.g. wrong size, different image, wrong order, etc.).
When it is discovered that the purchase was made for profit or resale
If the delivery address is deemed to be other than a private home, the order may be cancelled due to the large number of resale activities. (We are unable to respond to enquiries regarding the criteria used in making this judgement).
Other cases in which we deem the user to be unsuitable.
6. Ordering procedures, etc.
For specific ordering procedures (enquiries regarding ordering methods, payment methods, delivery, etc.), please refer to the ‘For new users’ section.
7.Order restrictions
In the case of limited edition products, etc., orders may be limited to one item per person.
8. Purchase of products
(i) Members shall use the Website and the Service and apply to purchase products in accordance with these Terms and Conditions.
(ii) The purchase contract for the product in question shall be concluded when the Company has completed the processing of the application in accordance with the preceding paragraph and an e-mail confirming the contents of the order has been received by the Company.
(iii) Notwithstanding the provisions of the preceding paragraph, in the event of fraudulent or inappropriate use of the service, or in the event of a breach of these Terms and Conditions, the Company may cancel, terminate or take other appropriate action in relation to the purchase agreement.
(iv) The purchase application shall be made by the member himself/herself. It is prohibited for a third party to purchase products on behalf of the member or in the member's name.
(v) The delivery address of the products delivered by the service shall be within Japan only.
9. Out of stock
All products on the Website are subject to stock limits, so please be patient in the event of stock-outs. Please note that if a product is out of stock even after an order has been completed, the order will be cancelled. If you have ordered several products and some of the products are out of stock, we will only deliver the products that can be delivered after confirming with you.
10. Cancellation, exchange and returns
Unilateral cancellations, exchanges or returns (e.g. wrong size, wrong image, wrong order, etc.) for the customer's convenience cannot be accepted. In the unlikely event that the delivered product is defaced, damaged or different from the ordered product, we will only accept exchanges, etc. if you contact the website within 7 days of receiving the product.
Exchanges can only be made for the same product in a different size if the product is in stock. (Colour exchanges are not accepted.)
Exchanges of archive sale items cannot be accepted.
For more information, please see the SHOPPING GUIDE.
11. Cancellation of orders
The sale of a product may be cancelled if any of the following events occur after the order has been received from the customer.
If the credit card company is unable to approve the use of the credit card as a result of the credit card company's screening process.
If false facts are found in the personal information registered by the customer.
If an order is received for a product that is not yet in stock for a long period of time or for a product that is no longer in production.
If the quantity limit is exceeded for products with limited quantities.
12. Price changes and adjustments
However, in the unlikely event that an incorrect price for a product is displayed on the website, the following actions will be taken.
If the price displayed on the website is higher than the correct price of the product, the customer will be charged the lower price (correct price).
○ If the price displayed on the Website is lower than the correct price of the product and this is discovered before the product dispatch procedure starts, the customer will be contacted and the sale will be discontinued. This does not apply to customers who wish to sell the product at the correct price. The customer's credit card information is entered at the time of ordering, but the above-mentioned discontinuation of sales is not subject to transmission to the credit card company, and the site will take responsibility for managing the credit card information, including its deletion.
13. Cooling off
Under the provisions of the Act on Specified Commercial Transactions, sales through this service are not subject to the cooling-off system. The cooling-off system is designed to protect customers from forced sales, such as door-to-door sales, and does not apply to mail order sales, where customers can consider the purchase of their own volition.
14. Changes to service content
The content of the services on this website is subject to change, suspension or discontinuation without notice.
15. Suspension of the website
This website may be temporarily or long-term suspended without notice due to system failure or server maintenance. The Company shall not be liable for any damages resulting from the suspension of the site.
16. Links to other websites
This website may contain links to the websites of our partners and other companies. The website does not test, evaluate or endorse such companies or third parties. The website assumes no responsibility or liability for the provision of services and products outside the website.
17. Rights to copyrighted material
Copyright in all content (images, sound, text, etc.) displayed on the Website belongs to the Company or the provider of the content displayed on the Website. Any use, modification or provision to third parties without prior permission is strictly prohibited.
18. Information provided
Although we endeavour to keep the product descriptions on this website as accurate as possible, we cannot guarantee the accuracy, completeness, reliability or up-to-dateness of the content.
19. Revisions to the Terms and Conditions
The content of these Terms and Conditions may be revised without prior notice.
In this case, the posting of the revised Terms of Use on the Website shall be deemed to constitute acceptance by the customer of the revised Terms of Use.
20. Other disclaimers, etc.
(i) The Company shall not be liable for undelivered order information, faulty transmission of e-mails, etc. due to any factors such as problems on the Internet.
(ii) In the event that a customer commits an act that offends or may offend public order and morals and other laws and regulations, all services provided by the Company will be suspended.
(iii) In the case of slander or defamation of the Site or the Company, or any content that violates these Terms of Use, all such data (including e-mails) will be deleted without notice.
(iv) The Company shall not be liable for the contents of any websites linked to this website.
21. Court of jurisdiction
The Tokyo District Court shall be the court of jurisdiction in the event that a lawsuit becomes necessary in relation to the use of the Service.
22. Governing law
The establishment, validity, interpretation and performance of this website shall be governed by the laws of Japan.
Site operator
CIOTA (CIOTA Co., Ltd.)
Address.
23-11, Moto-Yoyogi-cho, Shibuya-ku, Tokyo 151-0062, Japan
Responsible person
Yuki Nakano
Contact details
Please refer to the link here.
Order confirmation and expiry date
Varies depending on the product or payment method.
After you have placed your order, you will receive an ‘Order Confirmation Email’, please check the contents and expiry date.
Time of delivery
As a rule, delivery takes 2-4 working days from the date the order is received. (Excluding summer and winter holidays) For pre-order items, the expected shipping date will be stated on the product detail page.Please note that delivery may be delayed due to various reasons.
Price of goods
Based on the price indicated for each product. All prices, including delivery charges, are inclusive of consumption tax (tax included).
Payment methods
Credit card payment
Amounts required other than the price of the product
Delivery charges
Other amounts indicated on the order form.
Cancellation, exchange and returns
Returns and exchanges are only accepted for the following reasons.
Returns, exchanges or repairs in the case of damage during delivery, defective goods or incorrect delivery.
Size exchange of the same item (one time only. The product may only be returned, exchanged or repaired for the following reasons: - In case of damage during delivery, defective or incorrect delivery.)
Products not subject to exchange, etc.
In the event of customer convenience (e.g. different image, wrong order, etc.)
Archived sale items
Products that have been damaged or soiled by the customer.
Products that have been used at least once.
Products for which the product packaging (case, tags attached to the product, etc.) has been lost or damaged.
Products that have been used more than once; - Products that have lost or damaged the product packaging (case, tags attached to the product, etc.)
If more than eight days have elapsed since the goods arrived at the customer's premises
Products purchased outside of this website. Products purchased outside of this website. If even one item is missing, such as the delivery slip, product tag or shop bag included in the package, we will not be able to accept the item.
Special sales conditions, such as restrictions on sales quantities
Delivery may not be accepted outside Japan and to some areas and islands. Please be aware of this beforehand. Please note that orders may be cancelled due to product shortages. Other conditions of sale may be indicated on the screen.
Issuance of receipts
Please note that individual receipts cannot be issued.
Payment by credit card
The credit card company will issue a credit card statement or debit statement in lieu of a receipt.